エビネ　アツコ   Atsuko Ebine   海老根 敦子    所属   経済経営学部 所属    職位   教授
言語種別	英語
発行・発表の年月	2018/03
形態種別	学術雑誌
査読	査読あり
標題	Mediating Effect of Affective Commitment on Organizational Factors and Customer Satisfaction
執筆形態	共著
掲載誌名	Review of Asian and Pacific Studies
掲載区分	国外
出版社・発行元	Center for Asian and Pacific Studies, Seikei University
巻・号・頁	42,pp.145-159
著者・共著者	Yutaka Ueda, Yoshiki Matsui, and Atsuko Ebine
概要	The purpose of this paper is to assess the impact of organizational structure and process factors on customer satisfaction, and to examine the mediating role of organizational commitment (affective commitment) on these relationships. The Round 3 data from the High Performance Manufacturing (HPM) project were used for this study. The data includes 266 plants from 9 industrialized countries. A simple Sobel test demonstrated the partial mediating effect of affective commitment. Structural equation modeling (SEM) revealed that when two structural factors and one process factor are considered, affective commitment partially mediates the effect of the flatness of organizational structure and supervisory interaction facilitation, but does not mediate the effect of the centralization of authority. Some limitations of this study are highlighted and future expectations provided.